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Refund Policy

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Refund Policy

QUANTUM CUBIX does not provide any Service without your prior approval, acknowledgement or acceptance to this Refund Policy (hereafter, the “Policy”) and the QUANTUM CUBIX Terms and Conditions (hereinafter, the “Terms”). You may access the Terms & Conditions here. By entering into an arrangement, contract or agreement with QUANTUM CUBIX for the provision of any Service, you give us your formal, exclusive and non-revocable acknowledgement, consent, approval and acceptance to all the terms and conditions outlined in the Terms and the Policy.

Capitalized terms used but not defined herein shall have the meanings assigned to them in the Terms. For the purpose of this Policy, “partial refund” means a 50% refund of the amount received by QUANTUM CUBIX.

Due to the wide range of Services provided by QUANTUM CUBIX, it is not possible for us to provide a generic refund policy that is applicable to all kinds of Services. For this very reason, we have worked hard to provide this Service-specific Policy, in which our refund terms related to each Service are individually listed for your ease of reference.

At QUANTUM CUBIX, every project is extremely crucial to us and we strive to ensure that we handle each client with utmost care and professionalism. Our aim is to provide the best results as per the terms and conditions outlined in the Engagement Contract/Proposal. However, despite every measure, if you still remain unsatisfied with the end-results, you may opt for a refund, subject to the terms and conditions outlined herein.

Content, Design, & Development Services

Website Design & Development, eCommerce Solutions, Mobile Apps Design & Development, Logo Design & Branding, Web Copywriting, Landing Page Design, Flyer Design, Banner Design, Product Design, Product Descriptions, Website Content Writing, Blog Writing, Video Script:

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 48 hours from receiving your Brief Form/Questionnaire, duly filled in by you or by QUANTUM CUBIX sales team, where a project manager has not yet been assigned to your project.

Partial refund may be claimed where:

  • The first mock-up/delivery made failed to cover any guidelines mentioned in your Brief Form/Questionnaire;
  • Your project manager goes unresponsive for 07 business days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to a project manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • The primary design concept has been approved;
  • You have demanded revisions;
  • The cancellation has been made due to reasons unrelated to QUANTUM CUBIX;
  • Company’s policies, or policy, have been violated;
  • Other company or designer has been approached for the same project;
  • The claim has crossed the given ‘request for refund’ time span;
  • The business is closing or changing name or business;
  • You fail to respond or reply to QUANTUM CUBIX for 07 business days;
  • You do not fill in and share the Brief Form/Questionnaire within 07 calendar days of making payment;
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances;
  • Refund will only be applicable on a specific service, not the full package;
  • Refunds will not be entertained once the client has approved the design for development.

Note: QUANTUM CUBIX holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the delivered designs; they will be the sole property of QUANTUM CUBIX.

Marketing, Animations, & Other Services

Digital Marketing, SEO, Social Media Marketing (Organic/Paid), Email Marketing, PPC, Google/Bing Ads, Ad Design, YouTube Ads, SEO Writing, Article Writing, Illustrations, 2D/3D Animations, Video Editing, and more are not eligible for refund, in full or in part.

General Terms and Conditions

  • No refund if required information is not provided within 07 calendar days of payment.
  • No compensation for delay unless a signed penalty clause exists.
  • No refund for requests of changes, alterations, or termination.
  • No refund if unresponsive for 07 business days post-payment.
  • Refund for unutilized hourly services may be considered upon request.
  • Transaction charges will be deducted before refund issuance.

How to Apply For Refund

If you are eligible for a refund and wish to cancel your order, you may send an email at:sales@quantumcubix.com

Processing of Refunds

  • Partial Refunds will be processed and mailed within 30 to 45 business days from the date of cancellation and will be brought about using either through the merchant or through a cross-cheque.
  • Full Refunds will be processed and mailed within 45 to 60 business days from the date of cancellation and will be brought about using either through the merchant or through a cross-cheque.

Amendments

QUANTUM CUBIX may, at any time, without notice to you and in its sole discretion, amend this Policy from time to time. You acknowledge that it is your responsibility to review this Policy periodically. Your continued use of QUANTUM CUBIX’ Website or Services after any such amendments shall be construed as your acknowledgement and acceptance thereof.

Contact

If you have questions or suggestions about this Policy, please email us at:info@quantumcubix.com